10-Year Guarantee

We have absolute confidence in our range of timber garden buildings, which we make using PEFC certified timber. To underpin this, we offer a 10-year guarantee across the Crane Garden Buildings Collection*. 

What it covers:

• Design and Manufacturing faults
• Any compromise to the structural integrity of the building
• Timber decay (fungal rot)
• Should such a fault develop, we will repair or replace any faulty component and will arrange for remedial action to repair the building.

Exclusions

• Any building that is not maintained in line with the customer care guidelines provided with the building.
• Fair wear and tear and damage caused by third parties.
• Surface rusting or tarnishing on metalwork and roofing felt.
• Adjustments to doors and windows after a 2-year period.
• Natural changes and movement in timber such as expansion and contraction.
• Any building installed on a base that does not meet our delivery criteria.
• Where the building has been relocated.
• Electrical items - these fall under the appliance manufacturer's own warranty.

*Please note, some of the ranges we sell will have different guarantee offerings, please see full details in our Terms and Conditions. Applicable on orders placed from 13th February 2023.